Sherry Graziano is Head of Client Experience and Digital for Truist Financial Corporation and a member of Truist’s Operating Council. She leads enterprise client experience strategy across the full client lifecycle and the digital platforms, products and experiences serving more than 14 million clients. Her organization combines insights, client journeys, operational excellence and cross-functional partnerships to deliver seamless, consistent experiences, accelerate digital growth and strengthen client loyalty. 

Her team manages digital channels that account for 71% of Truist’s total transactions and bring in more than 40% of its new-to-bank clients. They advance personalization, AI-enabled experiences and open banking. She also serves as an executive board member of future Truist India, helping expand global capabilities to champion innovation and improve client and teammate experience. 

From October 2023 to October 2026, Graziano led Digital, Client Experience and Marketing, overseeing digital, client experience, enterprise and performance marketing, brand strategy, media and sponsorships. She previously led Truist Global Care Centers, supporting more than 120 million client interactions annually. 

Graziano has served in the banking industry for more than 20 years including roles at PHH Mortgage, MetLife Home Loans and Bank of America. She is on the board of directors for Truist Foundation, Apparo IT for Nonprofits, Rollins College AI-EDGE and ProSight. She was named to Ragan’s 2026 Top Women in Marketing and The Charlotte Business Journal’s Top 25 Women in Business in 2024 and 2025. Under her leadership, Truist received a 2025 American Banker Innovation Award in AI and Analytics. 

Graziano earned a bachelor’s degree in health and human performance from the University of Florida and a master’s degree in human resource management from Rollins College.